Service Terms: Built for Mission-Critical Operations

1. Acceptance of Terms

By deploying Radio Syrius satellite communication systems, you're entering a partnership where reliability isn't negotiable. These terms define our mutual commitments—what you can expect from our infrastructure, and what we need from you to deliver mission-critical performance.

2. What We Deliver

Radio Syrius engineers and operates satellite communication networks purpose-built for environments where failure costs lives or revenue. Our infrastructure serves defense contractors, maritime fleets, emergency response agencies, aviation operations, and enterprises operating beyond terrestrial network reach. We deliver encrypted connectivity, redundant routing, priority channel access, and support from engineers who understand that "good enough" isn't acceptable when everything's on the line.

3. Service Agreements and Payment

Access to our satellite communication services requires a valid service agreement. Service fees are charged according to the deployment plan and coverage requirements you select. Contract terms, payment schedules, and refund policies are specified in individual service agreements.

4. User Responsibilities

Users are responsible for:

• Maintaining the confidentiality of account and access credentials
• Using the service in compliance with applicable laws and regulations
• Not sharing access credentials with unauthorized personnel
• Notifying us immediately of any unauthorized use or security breaches
• Proper operation and maintenance of customer-premises equipment
• Ensuring authorized personnel are trained on system operation

5. Service Availability and Uptime

Radio Syrius is committed to providing reliable satellite communication services with industry-leading uptime targets. While we maintain redundant infrastructure and 24/7 monitoring, service may be temporarily affected by extreme weather conditions, satellite maintenance, or force majeure events. Specific uptime guarantees and service level agreements are detailed in individual contracts.

6. Communication Services and Features

Radio Syrius reserves the right to modify, upgrade, or enhance communication features and network capabilities. We continuously improve our satellite infrastructure and may implement changes to optimize performance. Specific service features and capabilities are outlined in individual service agreements.

7. Privacy Policy

Your privacy and data security are critical to mission operations. Please review our Privacy Policy, which governs data handling practices for our satellite communication services.

8. Limitation of Liability

Radio Syrius shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, except as specifically outlined in individual service level agreements.

9. Service Suspension and Termination

We may suspend or terminate service access in cases of non-payment, violation of terms, or threats to network security. Emergency services maintain priority access during network congestion or maintenance periods as specified in service agreements.

10. Emergency and Priority Services

Certain services are designated for emergency and mission-critical communications. Priority access, emergency support procedures, and response times are defined in specific emergency service agreements.

11. Compliance and Regulatory

Services must comply with applicable telecommunications regulations, export controls, and security requirements. Users are responsible for obtaining necessary approvals for international deployments.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes affecting service levels or pricing will be communicated with at least 30 days notice. Emergency security updates may be implemented immediately.

Contact Information

For questions about these Terms and Conditions: