Privacy Policy: Your Operations Stay Yours

1. What We Need to Keep You Connected

Running satellite communications for organizations where security and reliability aren't optional requires specific operational data. We collect what's necessary to maintain your network, troubleshoot issues before they become crises, and ensure your team can reach us when it matters most.

Operational Intelligence

• Organization identifiers and authorized contact protocols
• Technical points of contact and emergency escalation procedures
• Mission profiles and operational coverage requirements
• Contract specifications and service level commitments
• Deployment configurations and redundancy requirements
• Crisis communication procedures and priority access protocols

Network Performance Data

• Terminal specifications and satellite link configurations
• Real-time network performance and signal quality metrics
• Service utilization patterns and bandwidth allocation
• Geographic positioning data for satellite handoff optimization
• Communication metadata for quality assurance (not content)
• Security event logs and access control records

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and optimize our satellite communication services
• Process service agreements and manage billing
• Provide 24/7 technical support and emergency response
• Monitor network performance and ensure service reliability
• Optimize satellite coverage and service quality
• Ensure network security and prevent unauthorized access
• Comply with regulatory and industry requirements
• Coordinate emergency response and priority communications
• Provide training and technical documentation

3. Information Sharing

We do not sell, trade, or rent your operational information to third parties. We may share information in limited circumstances:

• With your explicit consent or at your direction
• With authorized service partners who assist in technical support
• To comply with legal obligations or regulatory requirements
• To protect network security and prevent service disruption
• During emergency response coordination with authorized agencies
• In connection with business transfers (with contractual protections)

4. Data Security

We implement robust security measures appropriate for mission-critical communications, including encryption, access controls, and secure data transmission protocols. Our security practices are designed to protect sensitive operational data and maintain the confidentiality of your communications.

Security Measures Include:

• End-to-end encryption for data transmission
• Multi-factor authentication for system access
• Regular security audits and penetration testing
• 24/7 network monitoring and intrusion detection
• Secure data centers with physical access controls
• Employee background checks and security training

5. Data Retention

We retain operational data for as long as necessary to provide services and fulfill regulatory requirements. Communication logs may be retained for service quality assurance and compliance purposes as specified in service agreements.

6. Your Rights and Choices

You have the right to:

• Access and review your service and account information
• Request corrections to inaccurate data
• Control communication preferences and notifications
• Request data portability for technical configurations
• Receive detailed reporting on service performance
• Designate authorized personnel for account access

7. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze usage patterns. Service platforms may use session tokens for secure access. You can control cookie settings through your browser preferences.

8. Regulatory Compliance

Our services comply with applicable telecommunications privacy regulations, export controls, and industry security standards. We maintain certifications required for government and defense sector communications.

9. International Data Transfers

Satellite communications may involve data routing through multiple countries. We ensure appropriate safeguards and encryption for international data transfers, complying with applicable data protection laws.

10. Emergency and Priority Data Handling

During emergency operations, certain data handling procedures may be modified to ensure rapid response and service restoration. Emergency protocols are detailed in specific service agreements.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or regulatory requirements. Material changes will be communicated through your designated technical contacts with appropriate notice periods.

Contact Us

For questions about this Privacy Policy or our privacy practices: